Thoughtful Guidance for Every Bride

 

At Pink Poodle Bridal, finding your wedding gown should feel personal, exciting, and informed. Whether you're shopping online or inviting us into your home for a personalized bridal shopping experience, we're here to help you feel confident in your decision.

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Shopping With Pink Poodle Bridal

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1. Is Pink Poodle Bridal currently open for in-store appointments?

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Our Livernois boutique is temporarily closed as we prepare for our next chapter at a new location. In the meantime, brides can shop our available gowns online or explore our personalized at-home bridal shopping experience.

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2. How can I shop for my wedding dress right now?

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You can shop our available online stock directly through our website or inquire about an at-home bridal shopping appointment with extended selection. Both options allow you to explore gowns while we prepare for our new location.

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3. What is the difference between online shopping and at-home bridal shopping?

 

Online shopping allows you to browse and purchase available gowns directly through our website at your convenience. Our at-home bridal shopping experience offers a more personal approach, allowing you to receive individual attention while exploring and trying on selected gowns from online and extended off the rack selections in the comfort of your home.

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4. Can I ask questions before purchasing a gown online?

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Absolutely! We encourage you to reach out before purchasing if you have questions about a gown's measurements, fit, fabric, design details, or listed condition. Please include the gown's name or product link so we can assist you more accurately.

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5. Can you help me determine which size to order?

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We're happy to help you review the measurements provided in an individual gown's listing and discuss sizing considerations. Bridal sizing varies by designer and style, so we encourage you to compare your measurements with the information provided before placing your order. Please remember that sizing guidance cannot guarantee an exact fit. Wedding dresses require alterations to fit individual brides.

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At-Home Bridal Shopping

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6. What is the at-home bridal shopping experience?

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It's a personalized way to explore our wedding gowns from online and off the rack selections without visiting a traditional bridal boutique. We bring a selected assortment of gowns to your home based on your preferences and availability, giving you the opportunity to enjoy a more intimate shopping experience.

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7. How do I book an at-home bridal shopping appointment?

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Visit our appointment page to review the service details and request your appointment. Please provide your preferred date, location, wedding date, budget, size, and style preferences so we can determine how best to assist you.

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8. Is every gown on the website available for my at-home appointment?

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Not necessarily. At-home appointments feature a selected assortment of gowns based on your preferences, availability, and the logistics of your appointment. If you have a particular gown in mind, please share its product link before booking so we can discuss availability.

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9. Is there a travel fee for at-home bridal shopping?

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A mileage fee of $2 per mile applies outside the included service area, as outlined in the at-home appointment description. Please review the appointment details before booking so you understand any applicable travel charges.

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10. Can I book an at-home appointment if I live outside Metro Detroit?

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Please contact us with your location before booking. Availability depends on travel distance, scheduling, and the logistics of your requested appointment. Additional mileage fees may apply.

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Gown Selection and Condition

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11. Are your wedding dresses new or previously worn?

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Our collection includes designer gowns offered off the rack, including sample gowns. Please review each product description for the individual gown's condition and any relevant details before purchasing.

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12. What does off-the-rack mean?

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An off-the-rack gown is an existing dress available for purchase rather than a gown that must be ordered and produced for you. Once purchased, it is yours to take through the next steps of your bridal journey, subject to the applicable shipping or delivery arrangements.

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13. What should I know about sample gowns?

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Sample gowns may have been handled, tried on, or displayed. Their condition can vary. We provide condition information in each product listing and encourage you to review the description and contact us with questions before purchasing.

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Majority sample sale dresses are discontinued from the designer.

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14. Can imperfections or damage be corrected?

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Some imperfections may be addressed during alterations, depending on the gown and the nature of the issue. Alterations cannot guarantee that every imperfection can be corrected. Please review the gown's condition details carefully and ask questions before purchasing.

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15. Can I request additional information about a dress?

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Yes! We welcome questions about listed gowns. Email us with the product link and the specific information you need. We'll do our best to provide helpful details so you can make an informed decision.

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16. Can I order made-to-order dresses?

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At this time, made-to-order wedding dress orders are temporarily unavailable while we prepare for our new location. However, our online collection and extended dress options for personalized at-home bridal shopping experience allow you to continue shopping select available gowns during this transition. 

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Once we announce the opening of our new location brides will be able to book in-house appointments to explore made-to-order options with personalized guidance from Pink Poodle Bridal. We look forward to welcoming you into our next chapter!

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Ordering, Shipping and Returns

 

17. How long does shipping take?

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We aim to process and ship orders within three business days. Shipping transit time is additional and depends on the carrier and destination. Please allow extra time for delivery when planning for your wedding.

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18. How much does shipping cost?

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Shipping within the United States is $60 per wedding dress and is added at checkout. A signature is required upon delivery. Please review your order carefully before completing your purchase.

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19. Can I purchase shipping insurance?

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Optional shipping insurance is available for an additional $30. Please contact us before completing your order if you would like to discuss adding this coverage.

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20. Can I return or exchange my wedding dress?

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All sales are final. We do not accept returns or exchanges and do not offer refunds or store credit. Please review the gown's photographs, description, measurements, and condition details carefully before placing your order.

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21. What payment methods can I use?

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Available payment methods will be displayed during checkout. Please review the options presented at the time of purchase before submitting your order.

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22. What should I do if my package is delayed, lost, or arrives damaged?

 

Please contact us promptly with your order details and any relevant photographs or tracking information. We are happy to help you review the situation. Pink Poodle Bridal is not responsible for carrier delays, lost shipments, or shipping-related damage, subject to any applicable insurance coverage and consumer protection requirements.

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Alterations and Final Fit

 

23. Do you offer alterations for gowns purchased online?

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Please contact us to discuss your needs and current service availability. Alterations depend on the gown, the work required, and scheduling. Do not assume alterations are included with an online purchase.

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Our alterations service is unavailable until our new location is open. 

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24. Should I plan for alterations after purchasing an off-the-rack gown?

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Yes. Most brides benefit from a professional fitting to help achieve their desired fit. We recommend allowing sufficient time for fittings and adjustments before your wedding date. The amount of work required varies by gown and individual fit.

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Contact and Assistance

 

25. How can I contact Pink Poodle Bridal?

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We're happy to assist with questions about a gown, an online order, or our at-home bridal shopping experience.

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Email: shawn@pinkpoodledresslounge.com

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When contacting us about a specific gown or order, please include the product link or order information so we can assist you more efficiently.

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26. What if I need help deciding which gown is right for me?

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You don't have to navigate the process alone. Share your wedding date, preferred style, budget, size, and any gowns that have caught your eye. We'll do our best to offer thoughtful guidance to help you make a confident choice.

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At Pink Poodle Bridal, the personal touch remains at the heart of what we do—wherever your bridal journey takes you.